Notice of Privacy Practices

Fenix Behavioral Health
Notice of Privacy Practices
Effective Date: November 8, 2026
Practice Contact: Fenix Behavioral Health
Service Location: Online / telehealth therapy service only
Phone: 561-421-4132
Email: [email protected]
Website: www.fenixbh.com
Privacy Contact: Aser Ones, LCSW

This Notice describes how your protected health information, also called PHI, may be used and disclosed and how you can access this information. Please review it carefully.

Our Privacy Commitment
Fenix Behavioral Health is committed to protecting the privacy of your health information. We create and maintain records related to the care and services you receive from us. We use these records to provide care, manage the practice, obtain payment, and comply with legal and professional requirements.
We are required by law to:

• Keep your protected health information private
• Give you this Notice of our privacy practices
• Follow the terms of the Notice currently in effect
• Notify you if required by law following a breach of unsecured protected health information

We may update this Notice from time to time. The current version will be available upon request and may be made available through our website, client portal, or practice management system.

How We May Use and Disclose Your Protected Health Information
We may use or disclose your protected health information for the following purposes:
Treatment: We may use and disclose your information to provide, coordinate, or manage your care. This may include consulting with other health care providers, making referrals, or coordinating care when appropriate.
Payment: We may use and disclose your information to bill and collect payment for services. This may include sharing necessary information with insurance companies, payment processors, billing platforms, clearinghouses, or third-party billing partners.
When applicable, Fenix Behavioral Health may use Headway or another third-party platform to support insurance billing, claims processing, eligibility checks, payment processing, or related administrative services. Only information reasonably necessary for these payment and billing purposes will be shared.
Health Care Operations: We may use and disclose your information to operate the practice. This may include scheduling, recordkeeping, quality improvement, administrative review, legal compliance, credentialing, insurance-related functions, and other practice management activities.

Uses That Usually Require Your Authorization
We generally need your written authorization before using or disclosing your protected health information for:

• Most uses or disclosures of psychotherapy notes, if maintained separately from your clinical record
• Marketing purposes
• Sale of your protected health information
• Any other use or disclosure not described in this Notice or otherwise allowed by law

You may revoke your authorization in writing, except to the extent we have already relied on it.

Uses and Disclosures Allowed or Required Without Authorization
We may use or disclose your protected health information without your written authorization when allowed or required by law, including for:

• Reporting suspected abuse, neglect, or exploitation
• Responding to certain court orders, subpoenas, or legal proceedings
• Health oversight activities, such as audits or investigations
• Law enforcement purposes when legally required or permitted
• Preventing or reducing a serious threat to health or safety
• Workers' compensation matters
• Communication with coroners, medical examiners, or other legally authorized officials
• Appointment reminders or health-related service communications

Your Rights
You have the following rights regarding your protected health information:

• Request limits on how your information is used or disclosed, although we are not always required to agree to a requested restriction
• Request confidential communications through alternate methods or locations
• Request access to your records, subject to applicable legal limitations and exceptions
• Request corrections to information you believe is inaccurate or incomplete
• Request an accounting of certain disclosures of your protected health information
• Receive a paper copy of this Notice upon request
• File a complaint if you believe your privacy rights have been violated

You may contact our Privacy Contact for details on how to exercise these rights.
Aser Ones, LCSW
Fenix Behavioral Health
Online / telehealth therapy service only
Phone: 561-421-4132
Email: [email protected]
Website: www.fenixbh.com

Complaints and Contact Information
If you believe your privacy rights have been violated, you may file a complaint with:
Aser Ones, LCSW
Practice Privacy Contact
Fenix Behavioral Health
Online / telehealth therapy service only
Phone: 561-421-4132
Email: [email protected]
Website: www.fenixbh.com
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Filing a complaint will not affect the services you receive.

Confidentiality and Telehealth
Fenix Behavioral Health provides services only through online / telehealth sessions. We use secure, HIPAA-compliant platforms and take reasonable steps to protect your information. We cannot guarantee the complete security of electronic communications or systems. Please avoid sending sensitive information through unsecured email or messaging. When you use a personal device, it is important to protect it with a secure password, privacy settings, and current security software.

Confidentiality and Sensitive Information
We take extra care to protect information related to mental health, substance use, HIV status, sexually transmitted infections, and genetic information. Disclosures of this information are limited to what is allowed by federal and state law.
If Fenix Behavioral Health creates or maintains records protected by 42 C.F.R. Part 2, additional federal confidentiality protections may apply. These rules may place stricter limits on disclosure of substance use disorder information without your written consent. We will comply with those protections when applicable.
When information is shared with other entities or third-party platforms, we do so only when necessary and consistent with applicable law, with reasonable safeguards in place.

Record Sharing
We do not share your information with other healthcare providers or third parties unless:

• You consent in writing
• We are legally required to do so
• Sharing is necessary for your care or billing

You may withdraw or limit your consent by submitting a written request to the Privacy Contact.

Marketing
We do not use your personal information for marketing purposes without your written consent. You may opt out of any marketing communications at any time.

Acknowledgment of Receipt
By signing below, I acknowledge that I received or was offered a copy of Fenix Behavioral Health's Notice of Privacy Practices and Clients Rights.